How can we help?

Account and school data

For role access, student data, attendance, marks or school policy, please contact your school’s administrator first. The school is usually the data controller for this data.

Not sure who the administrator is? Ask your school’s office.

Delete your account or make a privacy request

Include your name, school and the email address of your account. We verify your identity and, where necessary, securely forward the request to the school. We will never ask for your password. You will receive a confirmation and information about the applicable time frame.

Security issue

Do you suspect unauthorised access, a lost device or data from the wrong school? Report it immediately with the time, app version and the support reference shown in the app. Do not include personal data that isn’t needed. In case of acute account misuse: change your password and ask the school to revoke your sessions.

Technical issue

Include iOS or Android, device and OS version, app version, the selected school, steps to reproduce the problem and any request reference. Screenshots must make other people’s personal data unreadable.